Terms of Service

Service and orders

ShaZa Kitchen provides kitchen-assigned pre-built boxes for delivery in eligible Metro Atlanta ZIP codes. A customer may choose a one-time order or a weekly subscription, subject to the delivery availability shown at checkout.

Assigned box summaries are high-level descriptions. Customers may add the approved add-ons for a selected delivery day with or without a complete box. Customers cannot select individual curries, substitutions, portions of the assigned box, or other box components.

Delivery and changes

One-time orders may be placed for server-available delivery dates. Weekly subscriptions include Wednesday and Sunday deliveries in the stated 6:00 to 8:00 PM Eastern Time window.

Subscription changes, skips, cancellations, and address changes are self-service only until the applicable 48-hour delivery cutoff. After the cutoff, ShaZa Kitchen staff must review the request.

Payment

Card payments are processed by Square through the secure checkout flow. The amount shown in the confirmed checkout is the amount requested for payment, including applicable tax.

Cash on Delivery is due at the applicable delivery. A Cash on Delivery order is not paid until payment is collected at delivery.

Refunds and support

Refund requests and payment disputes are reviewed by ShaZa Kitchen staff on a case-by-case basis. Contact us promptly with your order details so we can review the request.